Codecs are files which allow your media player to play files encoded in various formats. For example in order to play .avi files you will need to have the xvid codec installed. If the codec is missing your media player will not play the file and may give an error message.

To download a video Right Click on the movie link and then click on "Save target as" or "Save Link As" depending on your browser. You'll be prompted to choose a folder where to save the video on your computer and when the video is downloaded it will be ready to play. Note that some browser settings will launch your media player by Left Clicking on the video link, this way you wont be able to save the video on your hard drive but will be able view the video streaming.

You might be missing a Codec to view the video.

The easiest fix is to install one of the following video players. They include all codecs necessary, and are free !

Media Player Classic (Windows only)
VLC player (all operating systems)

The default Windows Media Player should be able to play all kinds of supported files if the correct video codecs are installed. In case Windows Media Player is not able to play the video even if the codecs are installed then we suggest you use VLC Player which is available for all major platforms and can be downloaded at http://www.videolan.org/vlc/
VLC Player does not require any additional codecs to play video files.

Right Click on the video link and then click on "Save target as" or "Save Link As" depending on your browser. You'll be prompted to choose a folder where to save the video (Remember where you saved the video) on your computer and when it is downloaded it will be ready to play.

Some of the players cannot play certain files. These files can be played via VLC player available for free here.

If you were billed by Epoch Click Here To Cancel

If you were billed by CCBill Click Here To Cancel

If you were billed by CCCHarge Click Here To Cancel

It usually takes around 12 to 24 hours for manual processing. If it has been over 24 hours then manual processing was not successful. You can try with another credit card

If your credit card statement shows a transaction in that case possibilities are your email might have a typographical error, so you should email us (support@SubscriptionHelp.com) to make the necessary changes.

This can happen in two cases ...

1. The users trying to log in are more than the server can handle. Chances of this happening are very remote.

2. If your membership was due for a rebill recently then you credit card might have been declined by the bank.

If none of the above cases are true in your case contact support as soon as possible.

You have to tweak your browser so you'll be prompted to enter your username and password. Follow these directions to do so :

* Tools menu in Internet Explorer, select Internet Options.
* Click the Security tab.
* Click the Custom Level button.
* Scroll down on the next menu till you see "USER AUTHENTICATION: Logon". Make sure that ANONYMOUS is not selected.

If you were billed by Epoch Click Here

If you were billed by CCBill Click Here

If you were billed by VXSBill Click Here

In most cases it's instant, unless your credit card has been declined by CCBill and Epoch it will be manually processed by VXSbill which can take around 12 to 24 hours. In case of VXSBill your username and password will be sent to you via email once the processing is successfull.

If your question is not listed in the FAQs you can email us at support@subcs.com and one of our Customer Service Representative will get in touch with you.